Book VIP – Scam or legitimate company?

Actual Screenshot of Facebook ad from Book VIP

[Disclaimer: The JGOOT Way of travel does not condone timeshare ownership OR strategies that Book VIP uses to get vacation discounts. This is simply a review of an alternative method to getting great deals on vacations.]

BookVIP.com is a discount vacation reseller that is able to offer significantly discounted vacations at all-inclusive resorts. The catch? You have to be willing to sit through a timeshare presentation at that resort. 

If you visit their site, most of their trips appear to be too good to be true (and when you Google them online, you’ll find a lot of complaints about them).  HOWEVER, in your research, you’ll also find that they’re an A+ rated company with the Better Business Bureau.

How can a company with so many complaints about them be an A+ rated company with the BBB?

Easy. The BBB knows that they have 10+ times as many happy customers as grumpy ones. Although they don’t censor complaints, they don’t count a complaint against the business if the complainant is about something that was disclosed in the terms of service, or if they see that the business owner remedied the situation being complained about.

Book VIP certainly isn’t for everyone, but for the person who is willing to make a couple sacrifices in order to save 60 to 90% (AND actually reads their terms of service) it can be a great way of finding a bargain vacation.

In a nutshell, Book VIP gets a bad wrap because of all of the people who don’t read the fine-print and complain about them. However…

  • If you dig deep enough, you’ll see that their positive feedback out-numbers complaints from people who didn’t follow the rules by 10 to 1.
  • As long as you read that fine print (including strictly enforced age & income requirements and MANDATORY timeshare presentations that cause you to give up a half-day of valuable vacation time), it can be a really good deal. Especially for people who might not otherwise have enough in their budget for such luxury accommodations.

I used to link to Book VIP resorts with my trip alerts because I do believe if you read their fine print (and are OK with it) – it can be a great way of getting luxury accommodations you might not otherwise have in your budget.  I’ve removed that info, but could be swayed and convinced to put it back up if enough people want that information.

My biggest complaint about BOOK VIP? Their $2 an hour call center out of the Philippines who barely speaks enough english to be able to help you. (But my recommendation is:

  1. When buying ANYTHING online, just remember: Caveat Emptor (Buyer beware)
  2. Read the fine print about what is required of you to get the discount being offered.
  3. After you decide you are comfortable with their requirements, do your research on your own for the resort you are thinking of staying at on TripAdvisor.com (I do the same when booking hotels through Expedia or Travelocity because they usually have 10 to 20 times as many reviews.)

If you do the above three things, you can decide if it’s a fit for you. Then – book directly online without the painful experience of talking on the phone with them, and have a great experience.)

If you have a strong opinion about Book VIP, I’d love to discuss it in the comments below.