Having password problems?  Here are six things to try:

1) The “Login here” message in the menu doesn’t go away when you’re logged in. The important thing is that you can see details of the trips I share, and as long as you can see trip details, you’re in.

2) About 5% of my subscribers have “looping” requests to log in.

  • This is a result of your browser’s security settings being set to strictly and not allowing our login cookie to recognize you.
  • Please try using a different browser.
  • Or try using a different device (computer vs phone, or phone vs computer.)

3) Whenever you log in, be sure to check the “Remember me” checkbox. Doing so should mean you never have to log in again from that device.

4) If you forgot your password, use your “Lost your password?” link. If your “change password” email it doesn’t come through within 20 minutes, check your “spam/bulk/promotions” folder. (Very important: Be sure to wait for the email to be sent. Many subscribers send two requests because the first request took too long and end up using the wrong “reset password” link.)

If you keep getting logged out, out be sure to check that your browser’s security settings are not set too strict, and that you are not clearing cookies from JustGetOutOfTown.com (that’s what keeps you logged in.)


5) If you are getting an admin page that looks like the screen below and you see “Howdy [yourname]! in the top right corner – you’re logged in.

Something about your browser’s settings redirected you to a page you don’t need to use, and I apologize for the inconvenience.  Simply use the “visit site” link in the top right and you should be fine.


6) If all else fails, email me at joel@jgoot.com with as many details as possible (screenshots would be helpful too) or call me direct at 303-906-8790

I apologize for any inconvenience, but very much appreciate you being a premium subscriber!

PS – If there is a trip you’re interested in getting details to, I’ll gladly look into the password issue, but in the meantime – let me know which one and I’d be glad to look it up for you.